Cruise Command
Leaving should be as simple as joining.
1 · How to cancel
Open Account settings → Billing → Manage billing. The Stripe Customer Portal lets you cancel, change plan or update your payment method. You can also email support and we will cancel for you.
2 · When cancellation takes effect
At the end of the billing period you have already paid for. You keep Premium until then and are not charged again. We do not pro-rate the remaining days of a cancelled period.
3 · Refunds
Monthly plans: payments are non-refundable except where required by law.
Your first annual purchase: refundable in full if you ask within 14 calendar days of purchase — email support and we will refund the payment and end the subscription.
Annual renewals: non-refundable except where required by law.
Duplicate charges caused by an error on our side are always refunded in full. A refunded, reversed or revoked payment ends Premium access at the time of the refund.
4 · Failed renewal payments
If a renewal payment fails, Stripe retries automatically and emails you. While the payment is outstanding your account returns to the free Core package; Premium resumes when payment succeeds. Nothing is deleted.
5 · Purchases through app stores
Web subscriptions are billed by Stripe. A subscription bought inside a native mobile app is billed by the applicable app store, follows that store's cancellation and refund rules, and must be cancelled there.