Account & Data Deletion

If you can sign in to Cruise Command, the fastest way to delete your account is from the app itself. It takes about a minute:

1. Open Cruise Command (mobile app or web).
2. Sign in with the account you want to delete.
3. Open Settings.
4. Scroll to Delete my account.
5. Type the confirmation phrase delete my account and confirm.

You will be signed out immediately on every device. Your account enters a 30-day pending-deletion window. Nothing is removed during that window: sign back in and choose Cancel deletion, or contact us, to restore everything. After 30 days the deletion is permanent.

If you have lost access to the account you want deleted, or you never had one but believe Cruise Command holds personal data about you, e-mail us from the address you registered with:

support@mycruisecommand.com

Include the e-mail address associated with the account. We will verify your identity, action the request, and confirm by reply within 30 days. We will never delete an account on the basis of an unverified request.

When your account is deleted, the following are removed from Cruise Command's active systems:

• Your Cruise Command profile (name, e-mail, preferences, avatar).
• Your linked federated identities (Google, Microsoft, Apple).
• Your active sessions on every device.
• Your saved cruises, itineraries, dining reservations, add-ons, packing lists, and travel documents.
• Your traveller party records and personal details you entered.
• Your notes, memories, and the files you uploaded or created (documents, receipts, profile photo, published binders).
• Files another traveller uploaded to your voyage are moved to that traveller's own Documents. Documents you uploaded to another traveller's voyage before 23 October 2026 are kept for that voyage's owner only, without your account attached, and you can ask us to remove them; documents uploaded there from that date are deleted.

A small amount of information may be retained after your account is deleted, only where a specific legal or operational obligation requires it:

• Membership and payment records — kept to meet tax, accounting and legal obligations.
• Audit and security logs that reference your account id, and records of how your uploaded documents were processed (which can include details extracted from them) — kept for security, accountability and legal purposes, not currently on a fixed schedule. A minimal deleted-account record holds no readable name or e-mail.
• Backup snapshots — managed by our hosting provider. Deleted data may remain in backups for a period we are confirming with that provider.

None of the above is used for marketing or profiling after deletion.

• Sign-out: immediate on every device.
• Grace period: 30 days (deletion can be cancelled).
• Permanent removal from active systems: at the first daily clean-up after the 30 days.
• Backups: managed by our hosting provider (period being confirmed).

Questions about this page or your data: support@mycruisecommand.com.

See also the Cruise Command Privacy Policy.